If the support code 1313 appears on the screen of the PIXMA TR8620, follow the steps below.

Cause

Paper is jammed as printer pulled in printed paper.
 

What to Do

If the paper is jammed as the printer pulled in the printed paper, try to remove the paper from the following locations.

• Paper output slot

  • 1300

• Inside of the printer

  • Paper Is Jammed inside Printer

If the measures above do not solve the problem, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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